If a Zucoins transaction doesn't complete successfully, the wallet will usually display an error message explaining the cause.
Most transaction issues are related to connectivity, an incorrect wallet address, or an interrupted transfer.
Before You Begin
Note any error message displayed in your Zucoins Wallet.
Important Notes
Always check the wallet address before confirming a transaction.
A stable internet connection helps prevent transfer interruptions.
If a transaction repeatedly fails, contact Zucoins Support with the error message shown in your wallet.
Troubleshooting
Problem: "Couldn't find the last matching transaction across the network."
Cause: The transaction was not successfully completed or could not be confirmed on the network.
Solution: Try creating the transaction again.
Problem: "Transaction isn't set to your address. Ask the sender to retry."
Cause: The transfer was created for a different wallet address than the one currently being used. This can happen if you have multiple wallets and accept the transfer in the wrong one.
Solution: Confirm you are using the correct wallet. If the issue continues, ask the sender to create a new transfer.
Problem: "Invalid address. Please check and confirm details, then try again."
Cause: The wallet address entered is not valid.
Solution: Check the address for errors or missing characters, then try again.
Problem: A transaction shows a mismatch with a previous transaction reference.
Cause: An earlier transaction may not have fully updated the wallet, causing the local wallet record to differ from the network balance.
Solution: Reinstall or restore your Zucoins Wallet using the official Zucoins recovery instructions to resynchronise your wallet with the network.
Problem: My sender or receiver balance is incorrect after a transaction.
Cause: A connection interruption during the transaction may have prevented the wallet from updating correctly.
Solution: Refresh your wallet after reconnecting to the internet. If the balance remains incorrect, follow the official wallet recovery instructions or contact Zucoins Support.