Zucoins Wallet automatically refreshes and syncs with the SplitChain network to keep your balance and transaction history updated.
If your wallet appears stuck, shows an incorrect balance, or does not display recent activity, refreshing the wallet can help reconnect it with the network and update the information shown.
Before You Begin
An active internet connection.
Your Zucoins Wallet is open.
Step-by-Step Instructions
Open your Zucoins Wallet.
Why: Most refresh processes occur automatically when the wallet is open and connected.
If your wallet appears out of date or stuck, use the wallet's refresh option, or close and reopen the app.
Why: This prompts the wallet to re-check the network for your latest, true balance.
Confirm you have a stable internet connection before refreshing.
Why: Zucoins has noted that balance mismatches are commonly linked to connection loss during a transaction.
Troubleshooting
Problem: My wallet is stuck on the loading screen.
Cause: The wallet may be unable to complete the loading or syncing process.
Solution: Close and reopen the wallet, check your internet connection, and try again. If the issue continues, refer to Zucoins' official troubleshooting guidance or contact Zucoins Support.
Problem: My balance looks incorrect after a transaction.
Cause: A temporary connection issue during the transaction may have prevented the wallet from updating correctly.
Solution: Refresh your wallet after reconnecting to the internet. If the balance still does not match, restore your wallet using your backup file or follow the official Zucoins recovery instructions.
Important Notes
Zucoins Wallet includes automatic refresh functionality, so most updates happen without manual action.
The SplitChain network holds the true balance information. Your wallet display updates by syncing with the network.
If your wallet data does not match the network after refreshing, restoring your wallet from your backup may be required.